Limited Edition Prints Purchasing Information
We want you the to be 100% happy with your purchase so we offer a 100% Customer Satisfaction Guarantee
Ordering
When ordering from us our product(s) are made to order. They are hand wrapped in acid free tissue paper and shipped rolled inside 4mm thick cardboard tubes and securely sealed. We aim to despatch your item(s) within 7 days of ordering.
Please make sure your delivery address details are correct at the time of ordering as we are not responsible for any orders sent to the wrong address.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
Payment Transactions
All payments are taken through Paypal in British Pounds Sterling, no exceptions. All orders are limited to a maximum value of £600, if you require a large bulk order please contact us. We do not store any of your credit/debit card information this is all handled through Paypal. You do not need a PayPal account to purchase from our store, just fill in the information required on the PayPal page.
Shipping and Postage
All orders are sent using Royal Mail Special Delivery or Courier. A signature is required upon delivery for tracking and Insurance purposes. Once a product has been passed to the delivery services we are no longer responsible for the delivery and condition of the item(s).
Postal Damage
If You receive a product and it has been damaged by the delivery service please get in contact us within 7 days of receiving the product and we will advise on receiving compensation from the delivery services.
Postal Loss
Once the order has been passed on to the delivery services, we are not responsible for the loss of the product. If You have not received your goods within 14 days of the noted dispatch date You must notify us via email and we will advise on a course of action. All orders are send recorded.
Overseas Postage
Overseas shipments (outside the UK) may be subject to import duties and tax. Additional charges are at the Customer’s expense. We have no control over these charges and accepts no responsibility for any additional overseas costs. The Customer is also responsible for postage and shipping costs for orders being shipped outside the the UK.
Overseas items are sent via Royal Mail’s overseas services.
Return Postage
You are entirely responsible for the cost(s) of postage and packaging for any returned item(s).
Size & Materials
We endeavor to make sure all products are measured exactly (Inches and Centimeters) and the images displayed show the best possible representation of colour, but your monitor may be different so there may be a slight colour shift in the actual print(s). So please be aware that the product(s) you receive may differ slightly from the website.
The inconsistencies in production mentioned above will not be a valid reason for return.
Methods of Return
We want you to be entirely happy with your purchase and if for any reason you are not please contact us via email within 7 days of receipt of the product, with a reason for return that is deemed valid in accordance with the returns guidelines stated.
Once a return is agreed the item(s) must be returned before a refund can be made.
Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring the product is correctly packaged and for using appropriate postal and recorded delivery methods with relevant insurance cover in place. We recommend Royal Mail Special Delivery.
We are not responsible for the loss or damage of any returned product.
Upon satisfactory receipt of the returned goods we will refund your payment within 14 days.
Please note that all refunds are refunded minus the cost of shipping and Paypal Fee’s.
Overseas Returns
At this time we are unable to offer a refund or return on any product(s) sent overseas at this time. Overseas is anywhere outside the UK.
